Center for Academic Success and Enrichment (CASE)
The Center for Academic Success and Enrichment (CASE), will assist DMU students with a broad range of services and programs designed to help students achieve their academic and personal goals. Students will be provided with individual and group opportunities needed to become successful, active learners. The center strives to assist students in developing independent learning techniques that will contribute to their academic success and life-long learning skills.
Student Health Services – Des Moines University Clinic
Students have access to primary care through appointments in Student Health anytime during regular clinic hours. Student health services can be reached by calling 515-271-7883 or visiting Family Medicine located on the 5th floor of the Tower Clinic. Regular hours are from 8 a.m. to 5 p.m., Monday through Friday.
Effective with the 2014-15 academic year, the following services will be available through Student Health Services to students at no charge: annual TB testing and flu shots. Other services will be available and will be billed to the student’s insurance plan, subject to applicable co-pays and/or deductibles.
Student Health Insurance
DMU students on the new Aetna Student Health student group insurance plan will not have to pay co-pays at any DMU clinical facility. This will also include dependents that are covered on the DMU Aetna Student Health insurance plan. Charges associated with the receipt of services beyond the co-pay will be subject to deductibles and billable through the students’ insurance.
Students and their dependents covered on insurance plans other than DMU’s Aetna Student Health plan will have to pay co-pays for services received beyond the services provided at no charge. Charges associated with the receipt of services beyond the co-pay will be subject to deductibles and billable through the students’ insurance. More information can be found on Pulse under Students or contact the Office of Student Life at 515-271-1684.
Student Counseling Center
The Student Counseling Center helps students meet the personal challenges associated with identifying and accomplishing academic, career and life goals. Services include short-term counseling, psychoeducational workshops, support group facilitation, referral services, crisis intervention, outreach and program development, and consultation.
The Financial Aid Office is available to help with all of your questions and concerns regarding the entire financial aid process. The Financial Aid Office is located in room 407 on the fourth floor of the Academic Center. Office hours are Monday through Friday 8 a.m. to 4:30 p.m. You may also call 515-271-1470 or email firstname.lastname@example.org.
Child Care Resources
DMU has partnerships with Children’s Garden Child Care Center and Mercy Child Development Center to help meet the child care needs of our students. Learn more.
Help Desk (ITS)
The DMU Help Desk provides a variety of support services to students, faculty, and staff. Help Desk staff are here to assist you with the operation of your university computer and held-held device, computer repairs, printing, training needs, and other technology problems. Online students are encouraged to contact the Help Desk for any problems they encounter with on-line classes.
The Help Desk serves as a “one-stop” center for resolving campus technology problems, and also as a call-center for other technology resources on campus. All requests for IT support services are logged through the Help Desk.
The Help Desk, which is part of the Office of Information Technology Services, is located on the lower level of the Academic Center.
Contact the Help Desk by calling 515 271-1522 or email Help.Desk@dmu.edu.
The lactation room located in SEC 170 is exclusively for use by lactating mothers. The room is generally on a first-come, first-served basis with a clock that should be placed on the door as notice of when it will be available again. If you would like to anonymously book the lactation room, please contact the scheduling coordinator at email@example.com or 515-271-1628. This room is not to be used as a private study room.
Student Assistance Program (SAP) – AETNA
As a complementary support to DMU’s on-campus Student Counseling Center, DMU offers all students the services of the Aetna Student Assistance Program (SAP). SAP provides 24/7 telephone assistance to help students manage issues after hours, or as a round-the-clock benefit for students studying on-line or off campus during clinical training. The assistance is confidential and students should feel comfortable reaching out to this resource as needs arise.
The toll-free number is 1-877-351-7889. Be sure to have your seven digit DMU Colleague ID number available (found on Pulse).