Student Support Services

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Academic Live Care

All enrolled Des Moines University students have access to Academic Live Care, which includes:

  • 24/7 “in the moment” counseling with master’s level clinicians via phone, video, text or email.
  • Unlimited Teletherapy
    Students can schedule unlimited visits at no cost with certified psychologists or therapists to receive individual or family therapy. Patients are seen in regularly scheduled sessions to address mental health concerns, varying from depression and bipolar disorder to family therapy.
  • Unlimited Telepsychiatry
    Students can schedule unlimited visits at no cost with board-certified psychiatrists focusing on medication evaluations and ongoing medication management in accordance with laws, regulations and medical board rules.
  • Unlimited Nutrition Counseling
    Staffed with highly trained registered dietitians, students are connected to structured, personalized meal plans and recipes.
  • Unlimited Urgent Care Telehealth
    Students can see a doctor for a variety of common conditions (from the flu to colds and rashes) for no cost, keeping students out of the emergency room and instead giving them access to adequate in-network care via telehealth. ALC providers support, diagnose and treat a variety of urgent health concerns, as well as issue prescriptions in accordance with laws, regulations and medical board rules.

Please visit the Academic Live Care page on Pulse for access information.

Center for Educational Enhancement

The Center for Educational Enhancement assists DMU students with a broad range of services and programs designed to help students achieve their academic and personal goals. Students are provided with individual and group opportunities needed to become successful, active learners. CEE strives to assist students in developing independent learning techniques that contribute to their academic success and life-long learning skills.

CEE’s academic support team provides individual and group-level support in study skills, paper writing, board preparation and time management. Academic support specialists serve students in need of accommodations and peer tutoring.

The library offers various resources and services, including electronic books, journal articles and databases. DMU’s Library Collections Room houses print books, study aids and anatomical models for checkout on campus. Librarians work with students to address questions in-person and virtually, including research and citation support.

The Continuing Medical Education program hosts a monthly Grand Rounds series and other professional events that students can engage with throughout their time at DMU and beyond.

Financial Aid

The Financial Aid Office is available to help with all of your questions and concerns regarding the entire financial aid process. The financial aid office is located on the second floor of Edge of Advancement. The financial aid office may be reached by contacting 515-271-1470 or

Financial Aid Office Hours
Monday — Friday 8 a.m. to 4:30 p.m.

Solutions Hub

The Solutions Hub provides a variety of support services to students, faculty and staff. Solutions Hub staff are here to assist you with the operation of your laptop or mobile device, software application questions, printing, training needs and other technical problems. Online students are encouraged to contact the Solutions Hub at for any problems they encounter with online classes.

The Solutions Hub serves as a “one-stop” center for resolving campus technology problems. Service is available 24/7 via phone, D2L support chat and the Solutions Hub knowledge base. All requests for IT support services are logged through the Solutions Hub.

The Solutions Hub, which is part of Information Technology Services, is located in Edge of Advancement — Level 2, Room E4226.

Contact the Solutions Hub at 515 271-1522 or

Student Counseling Center

The mission of the Student Counseling Center is to provide a range of psychological services that serve to empower, support and assist students in the pursuit of their personal, professional and academic endeavors. Services include individual counseling, couples counseling, medication management, crisis intervention, psychoeducational workshops and consultation.

Student Health Insurance

DMU requires all students in clinical programs to maintain active group health insurance. Students may remain on a parent plan, spouse/partner plan, military plan, COBRA or an individual plan that meets minimum requirements. Iowa Medicaid is an approved plan only during didactic years. Students that are not eligible to be covered by the aforementioned options may enroll in the DMU-sponsored plan through Aetna Student Health Insurance. Students on the DMU-sponsored Aetna Student Health insurance plan will not have to pay co-pays at any DMU clinical facility. Charges associated with the receipt of services beyond the co-pay will be subject to deductibles and billable through students’ insurance. The Aetna plan offers many in-network options both in Iowa as well as nationwide for students on rotations.

New students and current students seeking information on the upcoming academic year plan may visit or call Academic HealthPlans at 855-824-9683.

Health Services – University Health Clinic

Students have access to primary care through DMU’s University Health Clinic, located on the first floor of the Health and Wellbeing building. The clinic can be reached by calling 515-271-7883.

University Health Clinic Hours
Monday, Wednesday, Friday 7:30 a.m. to 4 p.m.
Closed from 11:30 a.m. to noon
Tuesday, Thursday CLOSED

DMU’s University Health Clinic provides a complete array of primary care services, including to family planning, minor procedures, lab testing, health maintenance exams, acute care, medication management, vaccinations, allergy injections and more.

An on-call provider is accessible outside of regular business hours through our answering service, including weekends and holidays.

Annual TB skin tests and seasonal flu shots are provided to students in the clinical programs at no charge. All other services are billed to students’ insurance plans and are subject to any policy limitations, including applicable co-pays and/or deductibles.

Well-Being Rooms

Well-being rooms are located in several locations across DMU’s campus and may be used for a variety of purposes. Any DMU employee or student may book a well-being room up to 90 days in advance, for a maximum period of 60 minutes, without approval. Please mark your reservation as “private” when creating the calendar appointment to ensure details are not visible to others.

In addition to well-being rooms — and in line with DMU’s core value of inclusiveness — a dedicated prayer and meditation room is available for students of all faiths, religions and spirituality to use as needed. This space also features feet washing stations at to accommodate all students and community members whose faith requires them to wash their feet before praying.

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