Support Services

Center for Teaching and Learning (CTL)

The Center for Educational Enhancement (CEE), will assist DMU students with a broad range of services and programs designed to help students achieve their academic and personal goals. Students will be provided with individual and group opportunities needed to become successful, active learners. The center strives to assist students in developing independent learning techniques that will contribute to their academic success and life-long learning skills.

Student Health Services – Des Moines University Clinic

Students have access to primary care through appointments in Student Health anytime during regular clinic hours. Student health services can be reached by calling 515-271-7883 or visiting Family Medicine located on the 5th floor of the Tower Clinic. Regular hours are from 8 a.m. to 5 p.m., Monday through Friday.

Effective with the 2014-15 academic year, the following services will be available through Student Health Services to students at no charge: annual TB testing and flu shots. Other services will be available and will be billed to the student’s insurance plan, subject to applicable co-pays and/or deductibles.

Student Health Insurance

Des Moines University requires all medical students to maintain active group health insurance. Students may remain on a parent plan, spouse / partner plan, military plan, COBRA, individual plan that meet minimum requirements, or Iowa Medicaid. Students that are not eligible to be covered by the aforementioned options may enroll in the DMU sponsored plan through Aetna Student Health Insurance. Students on the DMU sponsored Aetna Student Health insurance plan will not have to pay co-pays at any DMU clinical facility. Charges associated with the receipt of services beyond the co-pay will be subject to deductibles and billable through the students’ insurance.  The Aetna plan offers many in-network options both in Iowa as well as nationwide for students on rotations.

More information can be found on or by contacting our health insurance administrator group, Health Sciences Assurance Consulting, at or 888-978-8355.

Student Counseling Center

The Student Counseling Center helps students meet the personal challenges associated with identifying and accomplishing academic, career and life goals. Services include short-term counseling, psychoeducational workshops, support group facilitation, referral services, crisis intervention, outreach and program development, and consultation.

Financial Aid

The Financial Aid Office is available to help with all of your questions and concerns regarding the entire financial aid process. The Financial Aid Office is located in room 407 on the fourth floor of the Academic Center. Office hours are Monday through Friday 8 a.m. to 4:30 p.m. You may also call 515-271-1470 or email

Help Desk (ITS)

The DMU Help Desk provides a variety of support services to students, faculty, and staff. Help Desk staff are here to assist you with the operation of your university computer and held-held device, computer repairs, printing, training needs, and other technology problems. Online students are encouraged to contact the Help Desk for any problems they encounter with on-line classes.

The Help Desk serves as a “one-stop” center for resolving campus technology problems, and also as a call-center for other technology resources on campus. All requests for IT support services are logged through the Help Desk.

The Help Desk, which is part of the Information Technology Services, is located on the lower level of the Academic Center.

Contact the Help Desk by calling 515 271-1522 or email

Lactation Room

The lactation room located in SEC 170 is exclusively for use by lactating mothers. The room is generally on a first-come, first-served basis with a clock that should be placed on the door as notice of when it will be available again. If you would like to anonymously book the lactation room, please contact the scheduling coordinator at or 515-271-1628. This room is not to be used as a private study room.

Student Assistance Program (SAP) - AETNA

As a complementary support to DMU’s on-campus Student Counseling Center, DMU offers all students the services of the Aetna Student Assistance Program (SAP). SAP provides 24/7 telephone assistance to help students manage issues after hours, or as a round-the-clock benefit for students studying on-line or off campus during clinical training. The assistance is confidential and students should feel comfortable reaching out to this resource as needs arise.

The toll-free number is 1-877-351-7889. Be sure to have your seven digit DMU Colleague ID number available (found on Pulse).

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