The Des Moines University Clinic accepts payment by most private insurers and participates in many preferred provider organizations (PPOs) and health maintenance organizations (HMOs). Medicare and Medicaid also are accepted. The clinic also accepts payments in the form of cash, check and most major credit cards.
The clinic will file your charges for medical services with your insurance company. Please bring your insurance card to each office visit. Full payment for all services is expected at the time of service unless specific payment arrangements are established, such as proof of current insurance coverage or a formal payment plan.
You are ultimately responsible for payment for any service you receive, even if you have insurance coverage.
At the time of service, you are required to pay any portion of the bill for which you are responsible, such as co-payments, co-insurances, deductibles and/or payment for services that your health benefits do not cover.
If you have any questions related to your bill or need to arrange a payment plan, please call 515-271-1050. If you are hearing impaired, please call TDD 515-271-1711.
Des Moines University Clinic is a nonprofit health organization with a commitment to assist those who seek our care, regardless of their ability to pay.
If you are unable to pay for all or part of the care you receive from our clinics, you may be eligible for free or discounted services. You may qualify for 100% of your care provided for free, or a discounted charge under one or all of these criteria:
- Your family income is low. Free care may be available to patients with family earnings less than or equal to 200 percent of the Federal Poverty Income Guidelines (FPIG) for the current year who are uninsured or underinsured.
- Discounts may be provided for financially needy underinsured or uninsured patients earning between 201% and 400% of the FPIG household income for the current year.
- Patients may also be eligible for financial assistance based upon medical indigency. Des Moines University Clinic may determine a person is “medically indigent” if they are unable to pay some or all of their medical bills because those medical bills exceed a certain percentage of their family or household income and/or assets (for example, bills due to catastrophic costs or conditions), even though they have income or assets that otherwise exceed the eligibility requirements for free or discounted care.
Patients applying for financial assistance must exhaust all options available to them for insurance coverage including, but not limited to, applying for Medicaid coverage prior to receiving financial assistance.