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DSM Chapter Medical Assistant CE Meeting

Saturday, March 16 at 8:00 AM
Des Moines University, Munroe Building, Des Moines, IA, 50312 Show Map

Des Moines Chapter of Medical Assistants



7:30 a.m. Registration
8 a.m. Business meeting to introduce Officer Candidates, accept nominations from the floor, and vote
8:30 a.m. Utilization of Established State & County Programs for Youth at Risk

  • 2 AAMA approved CEU – Subject Category: General or Administrative

Mark Nelson has requested we NOT bring collections for school supplies. He WILL accept any money donations or food pantry items.

This program will bring to focus the reality of the homeless and youth at risk within our local community.  The Executive Director for “Freedom for Youth Ministries” will share demographics of our inner city along with other factors that place youth at risk for healthcare needs. He will share his experiences in identification of this at risk population, communication skills required and how to refer patients to needed resources. Identification and intervention with many patients’ can prevent serious complications of neglected health care in all areas of wellness including spiritual, physical and emotional needs. Attendees will be able to identify services available, funding and support organizations and have specific contact information for these resources.  

Learning Objectives

  1. Adapt communications for individual needs
  2. Recognize and respond to verbal and non-verbal communications
  3. Develop and maintain a current list of community resources related to patients’ healthcare needs
  4. Advocate on behalf of patients
  5. Demonstrate empathy in communicating with patients, family and staff
  6. Demonstrate sensitivity appropriate to message being delivered
  7. Demonstrate respect for individual diversity, incorporating awareness of one’s own biases in areas including gender, race, religion, age and economic status
  8. Demonstrate awareness of diversity in providing patient care

Mark NelsonMark Nelson

Executive director for Freedom for Youth Ministries

Mark is a native of Red Oak, Iowa and earned a Bachelor of Business Administration degree with a major in accounting from Iowa State University. He worked for 3 years as a Certified Public Accountant in Des Moines and 10 years with an insurance company serving as an Assistant Vice President of Marketing. In 1998 Mark left his career and followed God’s calling to work with inner-city youth. Mark served as the Youth Director and Chief Financial Officer for Good Samaritan Urban Ministries for 5 years before launching a new organization in 2003, called Freedom for Youth Ministries. Today the organization serves hundreds of inner-city children, ages 5-17, at the Freedom Center Campus in Des Moines, operates two transitional homes for homeless youth ages 18-22, and has 3 youth centers operating in other Iowa communities.

10:30 a.m. Working Brunch During Installation of OfficersProvided by the DSM MA Chapter.
11 a.m. The Other Side of the Story-Cancer Treatment from the Patient’s Perspective

  •  2 AAMA approved CEU – Subject Category: General

Learning objectives

  1. Understand and empathize with patient’s struggle with life-threatening diagnosis and treatment of cancer.
  2. Understand and identify a patient in crisis.
  3. Identify programs to assist patients with cancer
  4. Communicate with patients and coordinate communication between patients, families and medical personnel dealing with cancer patients.

Nancy GardnerNancy Gardner, CMA (AAMA), CPC

  • Instructor: DMACC, Ankeny Iowa; Coder for Medical Billing Authority
  • Employment History:  Medical Assisting x 10 years. Office Manager x 5 years.
  • Instructor for DMACC x 26 years. Billing/Coding Medical Insurance x 32 years.
1 p.m. Who Am I? Who Are You? Who Are We Together?

  •  2 AAMA approved CEU – Subject Category: General

Pat’s programs for women in business are based on the concept that we are all in sales and that you must first master the ‘Art of Selling Yourself.’  Women in Pat’s audiences will benefit in the following ways.

  • Women In Business need to learn to believe in who they are and what they do.
  • Know your strengths, follow your passion, and believe in you.
  • How your attitude and how you perceive yourself reflects on your ability to succeed.
  • Knowing how to market yourself
  • A renewed self-worth, confidence builder and feeling uplifted and empowerMEnt. The ME in WE.

Learning Objectives

  1. Differentiate the Five Behavior Styles of Individuals.
  2. Identify the strengths of our ages and stages of our lives.
  3. Learning to leave the FOG in our lives into the LIGHT.
  4. Know the “salt” of your leadership style of being a spectator, critic, or player.
  5. Learn the Power of the Five Agreements, and the Five to Thrive.

Pat McGillPat McGill

Ms. McGill is a high energy, high content speaker who presents enriching and humorous workshops on many topics. “Pat does not just talk and teach, she changes lives.” Humor reigns supreme in Pat’s world. She is a high energy, high content speaker who delivers workshops, keynotes, and training seminars on topics pertinent to personal and professional development to companies, non-profits, fundraisers, women entrepreneurs, women in business and women in corporate America. Pat is the author of the famous “Purse-ology” as well as “Inspiration to Go” a book to empower women.

Continuing education credit

  • Utilization of Established State & County Programs for Youth at Risk:  2 AAMA approved CEU – Subject Category: General or Administrative
  • The Other Side of the Story-Cancer Treatment from the Patient’s Perspective:  2 AAMA approved CEU – Subject Category: General
  • Who Am I? Who Are You? Who Are We Together?  2 AAMA approved CEU – Subject Category: General


  • $15 for AAMA members
  • $20 for non-AAMA members

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Cancellation policy

  • All cancellations/refund requests (minus a 25% administrative fee), must be received in writing at least seven (7) business days prior to the CME activity starting date.
  • For cancellations received less than seven (7) business days prior to the activity starting date, a 50% administrative fee will apply.
  • You may transfer your registration fee to a colleague if you contact the DMU CME office three (3) business days prior to the activity starting date.
  • Individuals who fail to attend the activity (no-shows) will not be entitled to any refund. Forfeited fees may not be applied to subsequent activities.

Des Moines University (DMU) prohibits discrimination in employment, educational programs, and activities on the basis of race, national origin, color, creed, religion, sex, age, disability, veteran status, sexual orientation, gender identity, or associational preference. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Individuals with disabilities are encouraged to attend DMU sponsored events. If you have questions/concerns, please contact the DMU CME office at 515-271-1596 or cme@dmu.edu.