Ryan J. Smith works for Mayo Clinic Health System in St. James, MN. The organization, recently named a “Best Minnesota Hospital Workplace” by the Minnesota Hospital Association, has gone through a culture transformation that has improved employee and community engagement and the lives of the patients it serves. Its efforts to build a culture of safety, trust and communication include leadership walk-arounds to engage staff, an employee-led team that plans monthly activities for employees and a program that invites staff to recognize their co-workers. Read more about the changes at the Mayo Clinic Health System.
June 9, 2014 — Gretchen Johnson