Carla Stebbins
Position Director - Master of Health Care Administration
Associate professor - Master of Health Care Administration
Phone515-271-1497
Fax515-271-1614
Emailcarla.stebbins@dmu.edu
EducationDoctorate in Education Leadership & Policy Studies, Iowa State University, Ames, IA
Masters of Health Care Administration, Des Moines University, Des Moines, IA
Bachelor of Arts, Business and Marketing, University of Northern Iowa, Cedar Falls, IA
CertificationsCertified Trainer, Myers Briggs Type Indicator (MBTI®) Step I & Step II

Area of Expertise

Teaching:

  • Professional Development Seminar I
  • MHA Capstone
  • Field Based Learning
  • Entrepreneurship & Strategic Marketing of Health Services
  • Administrative Internship/Competency Based Long Term Care Internship Coordinator
  • Introduction to Psychological Type Theory
  • Flex Care™: Interpersonal Communication Training
Professional Organizations, Committees and Boards
  • Journal of Health Administration EducationReview Panel
  • Bugbee Falk Book Award Selection Committee, Chair
  • Annual Meeting Planning Committee, Association of University Programs in Health Administration
  • European Association for Communication in Healthcare
  • American Association for Communication in Healthcare
  • International Association for Psychological Type
Service

Community:

  • Youth Leadership Initiative, Greater Des Moines Leadership Institute, Executive Committee Program Evaluation.

Professional:

  • Association of University Programs in Healthcare Administration (AUPHA):
    • Journal of Health Administration EducationReview Panel
    • Bugbee Falk Book Award Selection Committee

University:

  • Institutional Animal Care and Use Committee
  • DMU Faculty Welfare Committee
  • Student Learning & Assessment Committee
  • Graduate Council

Dr. Stebbins is an associate professor within the Master of Health Care Administration Program teaching in the areas of marketing, management, leadership and communication.  Before joining the University in 1992, she spent years working in various management and senior management positions. In 1999, Carla accepted a faculty position within the MHA program and in 2004 she accepted the director position and lead the program to unprecedented growth. Carla serves on several committees for national associations serving health care administration education.  In addition, she has actively served on a number Program and University committees regarding accreditation, outcomes assessment and program development to name a few.

Dr. Stebbins is a qualified administrator of the Myers-Briggs Type Indicator and an experienced facilitator of FLEX Care: Health care communication skills using personality type.  She coordinates and provides MBTI & Flex Care training to DMU clinical and non-clinical degree students and serves as a faculty for the Iowa Chronic Care Consortium’s, Clinical Health Coach program providing Flex Care and leadership training to practicing health care professionals around the country.

2014 research

Dr. Stebbins research interests surround empathy and the physician—patient relationship, leadership, communication, and student engagement/satisfaction. She has extensive experience in program development, web-based course delivery and student learning assessment.

GRANTS-Primary Investigator

  • IOER (Iowa Osteopathic Education and Research) Education Grant:  Project to Enhance Communication, $23,058 Funded

GRANTS-Investigator

  • Dean’s Award for Research in Education(DARE):  Podcasting In Medical Education: Efficacy and Utility, $9,580 Funded

Publications

Research Publications-Refereed

  • Pearson, K. and Stebbins, C. MHA/DPM Alums Perceived Value of the Clinical Dual Degree Program.  Journal of the American Podiatric Association, January/February 2013.

Presentations:

Posters at Professional Meetings

  • Stebbins CA.  The Basis of Healing:  Empathy and the patient-physician connection. International Conference on Communication in Healthcare, Verona Italy.
  • Stebbins CA.  Enhancing Interpersonal Communication Skills Using a Training Program Grounded in the MBTI©.  International Conference on Communication in Healthcare, Oslo Norway. 
  • Stebbins CA.  A Qualitative Approach to Exploring Leadership for Health Care Administration Students.  Association of University Programs in Healthcare Administration Annual Meeting, Washington DC.
  • Stebbins CA. Using Psychological Type Theory to Enhance Interpersonal Communication Skills with MHA Students, Association of University Programs in Healthcare Administration Annual Meeting, Washington DC.

Presentations at Professional Meetings

  • Stebbins CA.  FLEX Care™: A Groundbreaking Strategy to Improving Communication with Patients and Co-Workers. International Conference on Communication in Healthcare, Miami FL.
  • Oetjen D, Shea D, and Stebbins CA.  Integrating Community and Professional Service: A panel discussion. Association of University Programs Healthcare Administration, Doctoral Student/Early Careerist Colloquy, Chicago, IL.

Invited Presentations

  • Stebbins CA.  Introduction to Psychological Type & Management 101St. Jude Hospital leadership team and department directors, St. Lucia.
  • Stebbins CA.  An Introduction to Emotional Intelligence (EQ):  Accessing your best performance!  2010 Iowa/Nebraska Primary Care Association Annual Conference, Lake Rathbun, IA.
  • Stebbins CA. Introduction to FLEX Care™: A Groundbreaking Strategy to Improving Communication with Patients and Co-Workers. Iowa Pharmacy Association Expo, Des Moines, IA.
  • Stebbins CA. Introduction to FLEX Care™: A Groundbreaking Strategy to Improving Communication with Patients and Co-Workers. Iowa Healthcare Collaborative, Medical Home Learning Community, Johnston IA.
  • Stebbins CA and Nordengren F. FLEX Care™: A Groundbreaking Strategy to Improving Communication with Patients and Co-Workers. American Association of Cardiovascular and Pulmonary Rehabilitation 24th Annual Meeting, Pittsburgh PA.
  • Stebbins CA.  FLEX Care™:  Interpersonal Communication TrainingState of Iowa Long Term Care Ombudsman, Des Moines IA

Awards and honors

Global Health Preceptor

Association of University Programs in Healthcare Administration Peer Reviewed First Place Poster Award, Annual Meeting

MHA Faculty of the Year

Des Moines University Faculty Service Award

Alpha Eta National Honor Society.